Unify

Unify, formerly Siemens Enterprise Communications, is a global communications software and services company. The new name reflects perfectly what Unify does – unifying customers’ communications systems. Modern Unified Communication platform for small and medium-sized enterprises. OpenScape Business offers small and medium-sized businesses the answer to their individual and diverse communication needs in a unified, flexible and scalable solution. The OpenScape Business solution architecture can be deployed independently of the existing telephony infrastructure, regardless of whether traditional telephony, IP or DECT is involved. Unify designers focusing on the benefits available voice technologies (IP, ISDN, POTS, DECT) have provided the user a wide range of configuration is not limited to individual interfaces. Adding to the new CTI or Call / Contact Center OpenScape Business is now one of the best solutions available on the Unified Communications market.

software-development-services

X3 UC Smart :

  • Presence incl. status based announcements
  • Favorites incl. Call Status
  • Visual VoiceMail Control
  • Voicemail to eMail Service New
  • Ad Hoc Conferencing
  • Directory Access
  • Chat
  • Reminder
  • For Apple MAC OS & Windows
  • Mobility (Twinning, Call Back and Call Through) – Additional Licensing

OpenScape Business offers SMB enterprises the answer to their demands in one solution, providing the easy way from Voice to UCC, from hybrid TDM to full IP, incl. Web Collaboration, voice and fax message boxes, notification service, mobility, a Multimedia Contact Center and presence status functions. As standalone system up to 500 subscribers and in networked systems up to 1000 subscribers can be connected. Openscape X5 is a flexible rack or wall mounted system. X5 offers solutions to suit many different basic to complex applications and its Real-Time IP system that also supports all necessary digital and analogue interfaces. Interactive user prompting via display and dialogue keys on OpenStage handsets. Quick and easy activation of features via handset and X5 Ideal for 12 to 80 users with ISDN2, ISDN30 or analogue lines. X5 Universal software concept offers a professional range of features normally only available on larger systems.


X5 UC-Suite:

  • Call Journal
  • Export of journal entries with confirmation
  • Journal entries even for calls not accepted by the users themselves
  • Calls to busy subscribers are recorded as “missed calls” in the journal of those subscribers
  • Drag & Drop Conferences
  • Deletion of conferences without email notifications
  • Expansion of two-party calls into conferences
  • Dial by Name
  • Dial by name using alphanumeric characters
  • Better overview in the internal directory
  • Voicemail Status Announcements in OpenScape Business Networks
  • Forwarding / Processing of Fax Information in pdf or tif Format
  • Sending an Info E-mail with Connection Data during an Ongoing Call
  • E-mail Notifications for Missed Calls
  • Hosted Web Collaboration
  • Functional integration of a hosted OpenScape Web Collaboration
  • Multimedia Contact Center
  • Additional new reports with information on redirected or answered calls of agents/queues as well as all calls that reached the Contact Center